Dear Customer,

Due to an unexpected change on 3rd party cloud server, your WMR500 device may experience some connection issues. To solve these issues, our development team promptly prepared a new firmware revision, which is currently available on our server. Please follow the instructions shown on your connected mobile device to download and update your WMR500 device. For your convenience, the instructions are also demonstrated in the video below.

Video link: upgrade.mp4

Once the firmware is updated, the old APP in your mobile device will no longer be used. You need download and install a new APP to pair your mobile device with the WMR500 device. Please search “Smart Living WMR500” in either Apple Store or Google Play to download the new APP. You can also download from below link.

Android link:


iOS link:


We STRONGLY recommend you to go through the above video before update your WMR500 device.

It is our goal to continue retaining you as a satisfied customer and will hope to serve you again in the future. Please don’t hesitate to contact us if we can be of any further service. Thank you again for your business.

Sincerely yours,

Smart Living @ Oregon Scientific

© 2018 Oregon Scientific Global Distribution Ltd. All Rights Reserved. | Privacy Statements and Legal information